Village Level

As per the Khyber Pakhtunkhwa Local Government Amendment Act 2019, it is a function of the Village Council or Neighbourhood Council to carry out village level sanitation and conservancy functions in village councils only.

City / Town Level

It is the responsibility of the city’s Water & Sanitation Company to carry out city level sanitation and conservancy functions.

S. No.

Name of Service

Fee

Given Time Limit

Designated Officer

Appellate Authority

1 Grant of Water Connection   2 Weeks

(i) Zonal Manager of Relevant Water & Sanitation Company for Cities

(ii) Municipal officers in urban Ares of other districts

(iii) SDO, PHED in Rural Areas of other Districts

(i) GM Operation of relevant Water & Sanitation Company

(ii) Chief Municipal Officer

(iii) XEN, PHED

2 Disposal of Garbage / Solid waste   36 Hours

(i) Zonal Manager of Relevant Water & Sanitation Company for Cities

(ii) Municipal officers in urban area of other Districts.

(i) GM Operations of Relevant Water & Sanitation Company

(ii) TMO

3 Supply of Clean Drinking Water   As per Govt policy/priority (Phase Wise)

(i) Zonal Manager of Relevant Water & Sanitation Company for Cities

(ii) SDO, PHED in other Districts.

(i) GM Operations of Relevant Water & Sanitation Company for Cities

(ii) SE,PHED